Frequently Asked Questions (FAQs)

I. Product-Related Inquiries

Our products are formulated with natural raw materials and undergo rigorous quality testing to comply with national and international safety standards (FDA, GMP). All ingredients are clearly listed on the packaging, with no prohibited substances included.

Our products are scientifically formulated and clinically validated to ensure no side effects under normal usage. However, first-time users should adhere to the recommended dosage. Customers with specific health conditions or who are pregnant/lactating are advised to consult our customer service team.

Each order is automatically enrolled in our Protection Plan, underwritten by Japan’s largest insurance provider (Sompo Japan Insurance Inc.). This plan covers compensation claims for shipping-related damages, lost parcels, or product inefficacy.

The expiration date is printed on the bottom or side of the product packaging in the “YYYY-MM-DD” format. Batch information is also available on the order details page for online purchases.

Dietary supplements require consistent, long-term use to achieve optimal results. Overconsumption may reduce absorption efficiency. Refer to the product instructions or consult our team for personalized guidance.

II. Ordering & Delivery

All orders are shipped from Tokyo, Japan. Orders placed on business days are typically processed within 48 hours, with potential delays of 1-2 days for certain regions. Tracking details and insurance documentation will be emailed upon shipment.

We offer international direct shipping with free delivery (estimated 7-15 business days depending on the region). Specific terms are displayed at checkout.

Customs fees may apply based on the destination country’s regulations and are the responsibility of the recipient. We recommend reviewing local customs policies beforehand.

III. Payments & Accounts

We accept credit cards (Visa/MasterCard/Amex), PayPal, Alipay, WeChat Pay, and bank transfers (manual confirmation required).

We utilize SSL encryption technology and third-party payment gateways. Your card details or account passwords are never stored on our systems.

IV. After-Sales Services

We offer a 90-day hassle-free return policy for unopened products. For quality-related issues with opened items, contact our customer service team. Details are available on our [Return Policy Page].

Reach us via:

Live chat (Mon–Fri, 9:00 AM – 6:00 PM GMT+9)

Email: [insert email]

V. Health & Usage Guidance

Effects vary based on individual physiological differences. Most users observe gradual improvements after 1-3 weeks of consistent use, enhanced by a balanced diet and regular rest time.

Store in a cool, dry place away from direct sunlight. Refrigeration is required for specific products, as indicated on the packaging.

VI. General Inquiries

With 30 years of expertise in natural wellness, we collaborate with global premium suppliers, provide third-party laboratory test reports, and guarantee 100% transparency in marketing claims.

We strictly adhere to GDPR and other privacy regulations. Personal data is never shared with third parties without explicit consent. Full details are available on our Privacy Policy Page.

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